Refund Policy

At LUNORATH, we value clarity, fairness, and transparency. This Refund Policy explains the conditions under which purchases made through lunorath.quest may qualify for a refund. We encourage you to review this policy carefully before completing your purchase.

Eligible Items

Refunds may be granted for eligible products or services purchased directly from lunorath.quest, provided that:

  • The item was purchased within the stated refund timeframe.
  • The product has not been used, altered, or damaged.
  • Proof of purchase is provided.
  • The request complies with all conditions outlined below.

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified at checkout.

Requests received after this period may not be eligible for review or approval.

Refund Procedure

To request a refund, please follow these steps:

  1. Email our support team with your order number.
  2. Provide a detailed reason for your request.
  3. Attach any supporting documentation if required.

Once received, requests are reviewed within 5–7 business days.

Conditions

  • Items must be returned in original condition where applicable.
  • Refunds are issued to the original payment method only.
  • Processing times may vary depending on your financial institution.
  • LUNORATH reserves the right to decline requests that do not meet policy criteria.

Non‑Refundable Items

  • Digital downloads or delivered digital content.
  • Completed service engagements.
  • Promotional or discounted final-sale items.
  • Custom or personalized products.

Contact Us

If you have questions about this Refund Policy or wish to submit a request, please contact:

LUNORATH
Email: [email protected]
Website: www.lunorath.quest

Submit Refund Request

This policy may be updated periodically to reflect operational or regulatory changes. Continued use of lunorath.quest indicates acceptance of the most recent version.